Upon booking we will send to you a letter of confirmation together with a Holiday Contract & Booking Form. Please read carefully and complete pages 2 and 4, retaining page 2 for your own information and sending page 4 back to us asap. To accompany our standard paperwork, we may also send out our COVID-19 Guest Information & Contract Amendments booklet with information on how we are doing our utmost to keep everyone safe and what Guests need to do support us. At the back of that booklet there is another page for you to please complete and return, which will apply if your holiday is taking place during a pandemic.
Standard T&Cs:
1. The Owner/Cornish Coastal Holidays (CCH) will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the Guest or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property. Vehicles are parked, and contents left, at your own risk.
2. If the booking is made within 8 weeks of the letting, then the full Accommodation Fee, plus the £100 Security Deposit, is to be paid at the time of booking and the signed Booking Form returned. If the booking is made prior to 8 weeks of the letting, then a Holiday Deposit of 25% of the Accommodation Fee is to be paid and the signed Booking Form returned. The remaining balance of the Accommodation Fee is then due 8 weeks before the letting starts, together with your £100 refundable Security Deposit.
3. Cancellations: if a cancellation is requested more than 8 weeks in advance of the letting, the balance of any monies paid, less 10% of the full Accommodation Fee, will be returned to the Guest. If the cancellation is requested within 8 weeks of the start date of the letting, the Owner will retain the full 25% Holiday Deposit and also reserves the right to retain the full balance of the Accommodation Fee should it not be possible to re-let the property for this period. For that reason, in that instance the refund will not be sent until the end date of the holiday. In either case, the Security Deposit will be refunded in full.
4. The number of people occupying the property must not exceed the amount listed in the property details, unless previously agreed. The Owner/CCH reserve the right to revoke or refuse prior to, or during, the stay any booking from parties which we consider to be unsuitable for the property. The Owner/CCH reserve the right to end the occupancy prior to departure date if behaviour is deemed unacceptable or detrimental to the property/area with no reimbursement of any fees received by the Owner/CCH. Please remember that the property is in a residential area and we therefore politely request that you keep noise to a sensible level in the evenings.
5. Holiday lettings are (unless by prior arrangement) from 15:00 on the date of arrival to strictly 10:00 on the date of departure. The time lapse is to enable the property to be inspected and cleaned.
6. Cornish Coastal Holidays operates a strict No Smoking or Vaping policy inside its properties.
7. Strictly no electric vehicle charging from the property without prior discussion and approval.
8. Due to the risk of fire from lithium batteries, our Fire Risk Assessment states that items such as electric bikes, electric scooters (including batteries) must not be recharged or stored inside our properties at any time.
9. Guests have access to free unlimited Wi-Fi but are expected to use the internet responsibly and within the law.
10. The Guest agrees to keep the property and all fittings, furniture, equipment and other contents in or on the property in a like state of repair and condition as at the commencement of the letting and will arrange with the Owner/CCH the making good of any damage, breakage, or loss that may occur during the period of letting.
11. Pets (approved in advance) must be in-date with a vet-recommended flea treatment. Pets must not be left unsupervised without prior approval. Out of respect for other guests, the Guest must bring adequate throws if pets are to go on seating (no pets allowed on beds unless the Guest brings their own full bedding to swap). It is expected that a last check of the outdoor areas is made prior to departure to ensure all dog mess has been removed.
12. Guests are asked to leave the property tidy and in a reasonably clean condition (particular care would be appreciated if a pet has been in the property) and to ensure that they take all belongings with them. On changeover days there is only time for the expected standard changeover clean and check. Should the property be left in a particularly poor condition, requiring more intensive cleaning, then this will be charged at £20/hr and deducted from the Security Deposit. We rely upon the goodwill of our Guests whose co-operation we greatly appreciate to inform us asap if anything is broken or missing.
13. Please inform us of any problems immediately so we can try to sort them out. Any formal complaints must be received in writing within 7 days of departure and will only be considered if the issue was also raised with us during your stay.
14. The Security Deposit will be returned to the Guest within 10 days of departure, less any deductions in accordance with the conditions listed above. If a cheque has been sent for the Security Deposit and there are no deductions to be taken, then the cheque will be destroyed within 10 days of departure (unless the Guest has requested prior to the holiday start date for it to be returned instead).
15. The Guest is advised to arrange their own holiday insurance to cover cancellation by either party as no compensation can be given from the Owner/CCH.
Please click on the link on the website to view our COVID-19 Guest Information & Contract Amendments, which will supersede much of the above should you be holidaying during a pandemic as stated by the Government. We must insist that Guests follow all Government travel guidance if any of the party are unwell before arrival. We cannot accept Guests isolating in the property. We cannot accept Guests travelling from an area in lockdown. If the holiday property address or your home postal address are within an area of Government lockdown at the time of travel, we will refund all monies received from you (minus a £20 admin fee). We cannot refund any money for other reasons, for example illness or self-isolation, so we always strongly recommend you obtain adequate holiday insurance to cover for such eventualities.
NB: The Owner/ Cornish Coastal Holidays reserve the right to alter/update any the above T&Cs if deemed appropriate at the time of the holiday.
